Director of Academic Technology Operations

POSITION DETAILS

The Office of Academic Technology (OAT) at CUNY is a newly created department within the Office of Academic Affairs (OAA), and plays a pivotal role in supporting and advancing teaching, learning, and research across the university system. OAT provides leadership, resources, and expertise to faculty, staff, and students in leveraging academic technology effectively.

Reporting to the Chief Academic Technology Officer (CATO), the Director of Academic Technology Operations is a key leadership position within the Office of Academic Technology. The Director will spearhead the day-to-day operations in the areas of analysis, training, and communication to support strategic initiatives aimed at advancing the integration and utilization of technology across CUNY.

In addition to the CUNY Title Overview, key duties include, but are not limited to the following:

-Collaborates with CATO to develop and execute the strategic vision for academic technology at CUNY.

-Utilizes data analysis and metrics to evaluate the scale and effectiveness of academic technology use in teaching, learning, and research at CUNY.

-Conducts post-implementation assessments to measure the efficacy of academic technology deployment plans and revise strategies as necessary to enhance outcomes for future implementations.

-Partners with University leaders and technology Business Process Owners to monitor academic technology utilization within OAA and across campuses, identifying areas for enhancement.

-Leads and directs effective communication strategies aimed at conveying the value of academic technologies to the CUNY community and how the technologies will support student success initiatives.

-Establishes and maintains transparent communication channels across CUNY colleges, Central Office, project teams, while collaborating with the diverse stakeholders on development of comprehensive communication strategies for adopting new academic technologies from project inception, implementation, to service delivery.

-Designs, implements, and manages comprehensive training programs and tools to foster on-going professional development for users to maximize their proficiency in utilizing academic technologies, offering a variety of modalities such as live sessions (both in-person and virtual) and on-demand sessions such as recorded webinars and self-paced courses.

-Leads the development of a central repository of on-demand resources for academic technologies on the OAT website.

-Ensures regular engagement with faculty and other stakeholders across CUNY to identify and address current and emerging academic technology needs.

-Proactively identifies and resolves issues that may hinder successful implementation and utilization of academic technologies, and collaborates with IT teams to resolve technical issues related to academic technologies.

Performs other duties as assigned.

NOTE : Until further notice, this position is eligible to work remotely and work on-site in the office.

QUALIFICATIONS

Minimum Qualifications

Bachelor's Degree and eight years' related experience required.

Preferred Qualifications

-Bachelor’s degree in education, instructional technology, or a related field.

-Minimum of 5 years of experience in academic technology leadership roles within higher education.

-Proficiency utilizing educational technologies including learning management systems (e.g., Blackboard, D2L Brightspace), EAB Navigate360, CollegeApp, Xenegrade, Degreeworks, Coursedog, and CRM systems.

-Change management and/or project management certification or equivalent experience.

-Proven track record of developing and implementing successful educational technology initiatives.

-Strong understanding of current trends and best practices in educational technology.

-Experience designing and delivering training programs to educate faculty and staff on academic technologies.

-Excellent communication, collaboration, and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.

-Ability to work effectively in a fast-paced, team-oriented environment.

-Experience in budget and staff management.