Business Operations Intern (Fannie Mae Future Housing Leaders Program)

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Business Operations at Valon

The Business Operations team streamlines the day-to-day management and strategic planning of the business, operations, and finances. They work closely with cross-functional teams like the Product, Engineering, and Servicing teams to drive efficiency and scale the business. As a member of this team, you will use your analytical skills to drive operational excellence across the business and fulfill Valon’s mission of creating a great user experience for homeowners.

About the Role

We’re seeking an intern interested in pursuing a career in the housing industry to join the Business Operations team for a 10-week summer internship. This individual will work closely with the Lending Business Operations, Sales, Operations, and Quality Assurance teams to develop domain expertise and operational processes to scale Valon’s Lending business. The ideal candidate will develop and use their skills to gather business requirements for self-directed projects and develop and implement new processes.

Responsibilities

• Scope out and stand up the Sales Operations function, which is responsible for maximizing the conversion of inbound leads to the Lending Sales team.
• Proofread all documented business processes for Valon’s Lending department and identify opportunities to consolidate, revise, and update them.
• Work alongside the Lending Business Operations team and execute mission-critical projects.

Ideal Background

• Previous internship experience at a startup or financial institution.
• Previous experience with data analytics platforms (e.g. Looker, Tableau).
• Previous experience with SQL.
• Previous experience with Microsoft Excel or Google Sheets.
• Long-standing or burgeoning interest in startup companies, financial technology, and the housing industry.
• Ability to push through uncertainty to identify and implement solutions.
• Strong written and oral communication skills.
• Strong quantitative and qualitative reasoning skills.
• Attention to detail.

Minimum Qualifications

• Pursuing a bachelor's or master's degree with an expected graduation date of or prior to 2027.
• Cumulative GPA of 3.0 or above.