American Pacific Mortgage - Quality Assurance Intern

Summary: The Quality Assurance Intern is responsible for learning and actively participating in the various stages and requirements of the quality control process to ensure compliance with all lenders, investor, and agency guidelines. Those processes will include but are not limited to creating the audit sample, making audit selections based on the required criteria, troubleshooting and research related to findings, communication with QA Vendors, and required reporting for prefunding, post-closing, Adverse, and Early Payment Default audits. Provide support to management and co-workers. Strive to provide solutions and innovative ideas for process improvements that benefit the department and the company.

Essential Duties & Responsibilities:

• Prefund Loan Selections
• Prefund Loan Assignments
• Distribute the Morning Prefund QA report
• Assist with pulling and/or retrieving Post Close audit reports
• Conduct objective, fair, thorough research when assisting the Sr. Analyst and Manager 
• Assist with follow-up on re-verifications
• Complete basic audits such as Adverse and 10-on-10s
• Track trends and provide data in regular reports
• Assist with special projects
• Positively engage with co-workers and other associates to help educate and provide solutions to issues that may arise with systems, processes, or from information obtained from responses to audit findings
• Other QA Department tasks or projects as requested or assigned 

Qualifications:             To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:             To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Superior analytical, evaluative, and problem- solving. Identifies and resolve problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Interpersonal Skills – Proven leadership ability. Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control.

Oral Communication – Ability to present ideas in business- friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Teamwork – Ability to motivate in a team-oriented, collaborative environment. Contributes to building a positive team spirit.

Attendance/Punctuality – Is consistently at work and on time, ensures work responsibilities are covered when absent.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.

Initiative – Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased responsibilities.

Innovation – Displays original thinking and creativity; generates suggestions for improving work.

Education & Experience:

• Course of study in Criminal Justice, Legal, and/or Business preferred
• Strong analytical and investigative skills

Skills:

Language Skills: Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability: Ability to apply common sense understanding tocarry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.

Computer Skills: Basic computer skills.

Physical Demands:      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.

Work Environment:    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level and temperature in the work environment is usually moderate.