Administrative Clerk

ESSENTIAL FUNCTIONS:
 

• Answer telephone calls and take messages or forward calls;
• Schedule and confirm appointments and maintain calendars;
• Greet and welcome patients, clients, and other visitors;
• Check visitors in and direct or escort them to specific destinations;
• Inform other employees of visitors’ arrivals or cancellations;
• Enter customer data and send correspondence;
• Copy, file, and maintain paper or electronic documents;
• Handle incoming and outgoing mail and email; and,
• Perform other duties as assigned.

STANDARD EXPECTATIONS:
 

• Complies with organizational policies, procedures, performance improvement initiatives and maintains

organizational and industry policies regarding confidentiality;
 

• Communicates clearly and effectively to patients and their family members, guests and other members

of the health care team;
 

• Exhibits therapeutic rapport with patients maintaining professional boundaries, being respectful of

personal space, giving patients direct attention while maintaining rational detachment;
 

• Develops constructive and cooperative working relationships with others and maintains them over

time; and,
 

• Encourages and builds mutual trust, respect and cooperation among team members.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)