Education Sales Support Representative

Are you looking for flexible work in a supportive and dynamic environment? Interested in getting a start with a mission-driven tech start-up focused on improving math education globally? If you answered 'yes' to these questions, keep reading!

 Mathspace is an edtech company rethinking how we teach and learn mathematics. Have you ever heard someone say they’re not a ‘math person’? You may have even said it yourself. Millions of students tell themselves that very thing right now!

 We believe every student can excel in mathematics. Technology could and should be used in smarter ways to change the way we think about teaching and learning math. We’ve dedicated 10+ years to building adaptive learning technology that can truly personalize how a student learns.

 Now let’s talk about why we need you!

We are a growing company with customers across the US, all of whom need support and training, so we are looking for an enthusiastic Education Sales Support Representative to join the team on a flexible, part-time basis. We want your help connecting with schools to tell them about Mathspace teacher training, coordinate meetings with our Business Development team, and importantly, book meetings with prospective schools for demonstrations.

 What will you do?

 - Utilize our database (we use Hubspot) and phone calls to work through queues and coordinate textbook drop-offs and product demonstrations.

- Engage customers at different stages to ensure they get the best customer experience and/or support by booking training, onboarding, and implementation meetings on behalf of the sales team.

- Engage with current customers at key lifecycle stages to book renewal and year-in-review meetings.

- Enter and update customer information in the database.

- Keep detailed records of calls and sales and note useful information on CRMs.

- Collaborate with the sales team to inform outreach strategy.

- Maintain a working knowledge of the Mathspace product, our offering, key features, and our sales cycle.

 Requirements:

 In an interview process, which will include a working-interview portion, successful candidates will demonstrate:

- Ability to connect with US based schools in the east coast time zone for shifts during the school year, during or just before/after school hours.

- Ability to learn about software and educational learning products and services and describe/explain them to customers and prospects.

- Excellent knowledge and demonstration of business-level English.

- Excellent communication and interpersonal skills.

- Availability to work a minimum of 5 hours for 3-4 days per week. 

- Cool-tempered yet ambitious, and able to handle rejection and overcome objections.

 Helpful (but not required) skills and experiences:

 - Previous experience in any kind of sales, account management, or customer support role, especially phone based roles.

- Experience with Hubspot or similar database or CRM entry.

 Benefits:

 Mathspace offers the following benefits to our team:

- Earn uncapped commissions and bonuses for hitting targets.

- An opportunity to work in a global software company as we expand 

- A remote team that is connected, supportive and focused on collaborative achievement.

- Ongoing coaching and training to develop your skills in customer support and sales.

- Flexibility to work from home/remotely for the duration of your role.

- Commitment to work-life balance and flexibility. You can choose your own hours as long as your goals are on track or exceeded.

- The chance to use technology to transform and promote mathematics education to a global audience.

As part of your application for the Education Sales Support Representative role at Mathspace, please submit a 60-90 second video introducing yourself, explaining why you’re interested in this role, and what you hope to gain from this opportunity. Upload your video to a platform such as YouTube (unlisted), Vimeo, or Google Drive, and include the link in your application, ensuring the privacy settings allow us to view it. We look forward to learning more about you!

 We believe that the unique contributions of our team drive our success at Mathspace. To ensure that our products and company culture continue to incorporate everyone's perspectives and experiences, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We actively encourage anyone with a passion for education technology to apply. If you’re excited about the opportunity but unsure if you meet 100% of our requirements, we’d still love to hear from you.

 Apply now and join us in transforming math education for students everywhere!