Medical Assistant/Technician - Valhalla, NY
Job description
Welcome to Clearwave Mental Health. Clearwave Mental Health is the premier psychiatric and TMS Therapy treatment center servicing Poughkeepsie, Valhalla, Middletown, Nanuet, Westchester, New York, and the Hudson Valley. Our mission is to provide compassionate, personalized, individualized, and effective mental health care for our community.
This is an opportunity as a Medical Assistant/Technician in psychiatry with a breakthrough treatment modality called Transcranial Magnetic Stimulation ("TMS") for the treatment of depression.
We focus on providing our employees with great benefits (401k matching, health insurance, gym reimbursement), work culture and an opportunity to make a direct impact on those suffering with mental health issues.
This role will be in charge administering patient care and patients regarding TMS treatment. The TMS Technician will be trained and certified to administer in-office treatments at our Valhalla, NY office location under the direction of our treating physician.
The position is perfect for an individual who is excited to work with a collaborative team to make a difference in patient care. Health care experience is preferred but not required. The most important skill is communicating with patients and making them feel comfortable and safe. Strong attention to detail is required and the ability to follow a daily treatment checklist. This individual needs to be able to respond effectively in an emergency situation for patient care, possess strong listening and communication skills, be attentive to detail, and have the willingness to learn the use of a medical technology.
Minimum Qualifications:
- Health Care Clinical Professional experience preferred but not required
- Two or more years of related experience in a customer or patient-facing role
Experience:
- Proficient in Microsoft Office with exposure to some data management software experience
- Experience addressing any patient’s medical conditions or symptoms, including basic life support certification
- Experience with operating a medical/mechanical device
Responsibilities:
- Coordinate patient schedules for TMS treatment.
- Provide support during treatment to patients struggling with depression or anxiety.
- Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.
- Administer psychiatric rating scales and help patients on completion of scales.
- Answer incoming calls to educate prospective and incoming patients regarding TMS treatment, collect payments, verify patient insurance.
- Schedule patients, coordinate new patient appointments and follow up visits.
- Administer TMS treatment based on specific Psychiatric Protocol (we provide all necessary training).
- Monitor all aspects of the patient experiences during patient care.
- Schedule and write patient notes in EMR system.
Job Requirements:
- Strong communication and patient care skills
- Explain and administer procedures to patients
- Maintain a high degree of accuracy regarding all details
- Monitor a patient for medical symptoms
- Provide medical intervention in an emergency situation
- Contribute to a positive work environment
- Act courteously and with tact in dealing with patients, visitors and the public
- Maintain patient confidentiality
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Work Location: In person